FAQ/SHIPPING TERMS

FAQ General Questions

Q1: Which countries do you ship to?

A: We ship across Switzerland and continental Europe. For countries outside of Europe, please send us an email.

Q2: Can I change my shipping address after placing an order?

A: Yes, it is possible to do so, as long as your order hasn't already been shipped. Contact us immediately to update your address.

Q3: What happens if I’m not home when the delivery arrives?

A: The carrier will leave a notice and attempt redelivery. You can also arrange pickup from the nearest service point.

Q4: Are all of your items brand new ?

A: Yes, we sell brand new and sealed collectibles. However, some items might have minor creases and damage. Please refer to pictures.

Q1: How much does domestic shipping cost in CHF?

A: Our domestic shipping fees are:

Q2: How long does delivery take within Switzerland?

A: Most Swiss orders arrive within [2-3] business days.

Q3: Can I track my Swiss order?

A: Yes! Once your order is shipped, you’ll receive a tracking number via email to follow your package.

Q4: Do you offer free shipping in Switzerland?

A: Yes! All orders 120 CHF or more qualify for free shipping.

Q5: What should I do if my package is lost or delayed?

A: Contact our support team at [ccetoys.geneve@gmail.com ]. We’ll help locate your package.

Q1: Which countries do you ship to internationally?

A: We ship to select countries outside Switzerland. Delivery costs and times vary depending on the destination.

Q2: How long does international shipping take?

A: International delivery usually takes [5=7] business days, depending on your location. Please be aware that the delivery estimate could be longer.

Q3: How much does international shipping cost?

A: Shipping costs vary depending on the destination and order size.

Our international shipping fees are:

Q4: Can I track my international order?

A: Yes, a tracking number will be emailed once your order has been shipped.

Q5: Do I need to pay VAT or customs fees when ordering from Switzerland?

A: VAT and customs rules depend on the destination country:

UK: Orders may be subject to UK VAT and customs fees. These charges are the responsibility of the recipient.
EU countries: Orders over the local VAT threshold may incur VAT and import duties, which are paid by the recipient.
Other European countries: Customs and VAT may apply depending on local regulations. Please check with your local customs office for details.

For any other additional questions, do not hesitate to contact us down below!